Frequently Asked Questions
Everything you need to know about your Emilia Wickstead experience.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-7 business days, with all duties and taxes calculated at checkout for most destinations.
How do I ensure I select the correct size?
Each product page features a detailed size guide. Our collections generally follow UK sizing. If you are between sizes, we recommend contacting our personal shopping team for specific garment measurements.
What is your return and exchange process?
We accept returns on all full-priced items within 14 days of receipt, provided they are in original condition with all tags attached. Please note that bespoke and made-to-order pieces are non-refundable.
Can I request a garment in a custom fabric or fit?
Emilia Wickstead offers a bespoke and made-to-order service through our London flagship store. Please contact our concierge team to schedule a consultation for personalized adjustments or exclusive fabrications.
How should I care for my Emilia Wickstead garments?
Due to the delicate nature of our luxury fabrics, we recommend professional dry cleaning only. Specific care instructions are located on the internal label of each piece to ensure longevity.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.